Return / Cancellation Policy
FizzButter policies require that all returns, exchanges, and/or refunds be made within 20 days of receipt. Return merchandise will not be accepted without prior authorization from FizzButter. There is no restocking or handling fee. Returns are not accepted on private label or custom orders. Shipping and handling fees represent a service that has been rendered and will not be refunded.
A Web site visitor can choose to provide customer-specific information by ordering a product or service, sending us e-mail or registering on a company Web site. Any information provided by a Web site visitor is held strictly confidential by FizzButter and will not be sold, rented, leased, or otherwise made available to any other organization or business FizzButter's Credit Card services services - Columbus Bank & Trust, American Express, Discover/Novus and TSYS (formerly known as Vital or VisaNet), - collect information from Internet subscribers or users as necessary to provide merchant banking services. This information remains COMPLETELY CONFIDENTIAL, and is transmitted between facilities under the highest encryption standards commercially available.
Customer Service Policy & Contact Information
This statement discloses the privacy practices and policies for FizzButter's website. If you have any questions about these practices and policies, please email us at firstname.lastname@example.org
FizzButter respects your personal privacy. We believe ensuring the security of your personal information is an important part of our job, and we strive to protect any personal information you may provide us. If we ask you to provide any personal information, we will tell you the purposes for which we intend to use that information. Your personal information is not lent or sold to anyone for any purpose.
We record information about the pages viewed by all of our website visitors. This data includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, connection speed, read time, display time, and number of clicks.
We use this data, in aggregate form, to compile statistics and reports for FizzButter's use, and improve the online experience for all visitors.
If you place an order online, we only request the information needed to complete the processing of your orders and billing. We also share our users' personal information with outside shipping companies and credit card processing companies in order to bill and ship your order, but we do not provide any more information than necessary for these purposes. We may also use the information to contact you regarding your order.
As you browse FizzButter.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with [company website]. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page (http://www.networkadvertising.org/choices/) to opt out of AdRoll and their partners’ targeted advertising.
Our Site Security
We use appropriate security safeguards to protect your personal information against loss, theft, and unauthorized access. Any personal information you provide to FizzButter is exchanged on a secure server. We use an advanced security system, the Secure Sockets Layer (SSL) protocol, to encrypt, or encode, information you send to us in the order process. The encryption process protects information, such as your credit card number, and billing and shipping information by scrambling it before it is sent from your computer. Only once we receive your information is it decoded, and we make all reasonable efforts to ensure its security on our own systems.
Email is not a secure means to send personal information, as it is not encrypted. We strongly encourage you to use our secure ordering process when ordering online. For general correspondence we also have our secure Contact Us page.
Registering for an Account
Visitors to our site may choose to register to receive FizzButter email and make their shopping experience more streamlined.
FizzButter e-news is sent only to users who choose to provide us with their email address. Our subscriber database is never sold, rented or loaned to any other parties. Subscribers wishing to update their contact information, or opt out of receiving e-news, can use our online subscriber services in My Account.
We collect aggregate information regarding open rates, page views, and generated sales from our HTML emails. Aggregate information does not personally identify individuals. Subscribers concerned about collection of aggregate information may unsubscribe in My Account.
FizzButter reserves the right to co-operate with local, national, or international law enforcement or other authorities in the investigation of improper or unlawful activities and this may require the disclosure of personal information. If such an investigation requires disclosure of personal information kept in our records, we may be required by law to cooperate. We also reserve the right to report improper or unlawful user activities on our site, which may require the disclosure of personal information relating to those individuals conducting such improper or unlawful activities.
This web site contains links to other sites and advertisements. This privacy statement only applies to information collected by our web site. We are not responsible for the privacy practices and policies of these third parties.
Accuracy of Information
We strive to ensure that any personal information we retain and use is as accurate, complete and up-to-date as necessary for the purposes for which we will use it. We do not routinely update personal information unless necessary for these purposes. Nonetheless, if our records regarding your personal information are inaccurate or incomplete, we will amend that information at your request.